How do I know my return has been received?
If you get a tracking number for any goods returned, you can keep tabs to make sure we’ve received it.
How long will it be before I receive a refund for my returned product/s?
When you return an item to our Warehouse it can take up to 14 days for the whole returns process to complete. You will receive an email to let you know that you have been refunded. As different banks operate with different timescales please allow 3-5 working days for the money to clear in your bank account.
When will my parcel be delivered?
Our couriers operate between 08:00 – 18:00. We cannot provide an exact time that your order will arrive, but it will be in this time window. Our deliveries require a signature, but if there’s a secure place on the property to leave your parcel, then the courier will do so and a calling card will be left.
My order is faulty. What do I do?
We hope you’ll never receive damaged goods, but in the rare event that you do, you should contact our Customer Care team straight away, quoting your order number, name and a brief description of the issue. We’ll do our best to sort the issue ASAP.
My discount/promotion code isn't working?
All of our codes are tested to ensure there are no errors. Discount codes can only be used against full priced items, and can only be used once per order, and per customer.
I haven’t received a reply to my email, what should I do?
Our Customer Care team will do their best to get back to you within 24 hours of your query. Over weekends and Bank Holidays this will be slightly longer, but your query is important to us and we will get back to you as soon as possible. Make sure you check your junk folder as sometimes our emails will go to there. Please try not to send more than one email as it could take us longer to get back to you.
Why hasn’t my order arrived yet?
Make sure your order was placed before the cut-off point, as if not, it won’t ship until the day after. Orders placed after the cut-off on Friday, or over the weekend will not dispatched until the Monday.
WHAT INFORMATION DO WE COLLECT?
We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Native Youth. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
• All email messages and email newsletters will contain information on how you can unsubscribe; or • Send an email to our customer services division on our feedback form writing "unsubscribe" in the subject heading; or • Call our customer services division - see the "Contact Us" section; or • Write to us at: Customer Services, Native Youth, 140 Cheetham Hill Road, Manchester, England, M8 8PZ.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. <
WHAT INFORMATION DO WE SHARE WITH OTHERS?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research, marketing and advertising services (including advertising on third party websites, social media networks and profiling) and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Native Youth.
for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products; to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website; to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.
LINKS TO THIRD PARTIES SITES
PRIVACY OF CHILDREN ON OUR WEBSITE
Our Website is not intended for use by children under the age of 13, and we will not knowingly collect any information from any person below the age of 13.