Returns Policy & Information
Returns are free for UK customers
You can return any item for a refund or store credit, or exchange it for a different colour or size within 28 days of receiving your order. We know that having a pain-free, reliable way to return unloved items is very important to you, so we’ve partnered with Collect+ to offer the best FREE UK returns service possible.
Just drop your parcel off at any local newsagent or supermarket offering the Collect+ service. All of these shops have extended opening hours, 7 days a week, making it as easy as possible to return things, whether late at night or first thing in the morning. To find your nearest Collect+ store, click here.
Remember to keep the receipt that the shop provides, so you’ll have proof of postage in case your parcel goes missing. You’ll be able to follow the progress of your return by clicking here.
Your return will be processed within 2-3 working days of the goods being received by our warehouse. If you can’t find your Collect+ label, please go to https://www.collectplus.co.uk/returns/new/native-youth
Unfortunately, we don't cover the cost of international returns, this charge will be at the discretion of the customer and we always recommend returning the goods back to us using a traceable service. We only refund for the cost of the goods that have come back to us. We do not refund the original postage charge or the return postage charge. Exceptions are, of course, made to items that are faulty or were sent out incorrectly on our part.
All goods will be inspected on return; if they arrive in an unsuitable condition, you may not be eligible for a refund and we may send the goods back to you. Your return will be processed within 2-3 working days of the goods being received by our warehouse.
Make sure your returns are safely packaged, as we cannot accept responsibility for items that are damaged upon receipt. Although the original packaging doesn’t have to be used, we’d appreciate it if you could try!
Our return address is:
UNIT 2A, LANGLEY ROAD
Need further assistance?
Our customer care team is always on hand to help, and you can get in touch with them them here via our contact from here.